After-Sales Services

Enago offers comprehensive after-sales services to support you throughout the entire publication process until your manuscript is accepted by a journal. 

Rejection Shield

Rejection Shield safeguards you from journal rejections. Our editors help you respond to peer-review, strengthen your manuscript, and prepare for resubmission or submission to a new journal.
What we do:
  • Edit your responses to reviewer comments
  • Revise and enhance your manuscript to address all reviewer feedback
  • Create a new cover letter highlighting your improvements
  • Format the manuscript according to a new target journal, if required
Fees and Conditions:
  • Free with Top Impact Scientific Editing and Substantive Editing.
  • Valid for 365 days after delivery.
  • Use this service unlimited times for 365 Days.

* We cover 30% additions and 20% revisions, which is more than sufficient to satisfy 99% journal revision demands.

Frequently Asked Questions

How do I order Rejection Shield or Edit Unlimited ?

For both these after sales services can be ordered via the enquiry form. If you choose Substantive Editing, Edit Unlimited is offered by default and Rejection Shield can be chosen. If you choose Copy Editing, you can opt for Edit Unlimited.

How do I avail After Sales services ?

With Editing service: You will receive login credentials to your membership account with your order confirmation. You can access the MyPage dashboard to check your order status, download the edited file, and avail after sales supports after delivery. With Publication Support Services: Just send us an email at publish@enago.com and we will guide you with the next steps.

What are Enago's After Sales Services?

Enago's After Sales Services include a suite of support options designed to assist authors even after their initial editing is complete. These services encompass the Rejection Shield, Edit Unlimited, and Expert Q&A, ensuring that authors have ongoing support throughout the publication process.

Can I make revisions to my manuscript after the initial English Editing?

Yes! With the Edit Unlimited service, you can make changes to your manuscript and have it re-edited without any limit within 365 days of the delivery. This after sales service ensures that your document meets the evolving requirements of your target journal, all while maintaining the quality of English editing.

When should I go for re-editing?

Re-Editing can be ordered within 365 days of delivery as part of Enago's after sales service options. You will need re-editing if you are not covered under Edit Unlimited, which expires after 120 days with Copy Editing.

Do I need to order Q&A service?

Expert Q&A is a complimentary after sales support available with all our services. You don’t need to order it.

How does the Rejection Shield service work?

‘The Rejection Shield’ after sales service provides authors with assistance in responding to peer-review comments and revising their manuscripts after a rejection. This service is available for free with Top Impact Scientific Editing and Substantive Editing. It is valid for 365 days post-delivery and is part of Enago’s commitment to high-quality academic editing.

What is the Expert Q&A service?

The Expert Q&A service allows authors to ask any questions related to their manuscript or the editing process within 365 days of delivery. This after sales service is included at no additional cost and is designed to provide ongoing support, especially useful for those utilizing AI English Editing or traditional academic editing services.

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